5. Cancellation Policy
For cancellation of accommodation bookings, cancellation charges will be calculated as set out in the table below:
-Within 7 days of arrival date (or after) - 60%
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8 - 14 days before arrival date - 25%
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15 - 30 days before arrival date - 10%
Charges are shown as a percentage of the total booking cost.
Whilst HCAA, will make all reasonable efforts to forward cancellation notifications promptly to the accommodation provider as applicable, HCAA will not be liable for any failure to do so where you have not provided the information necessary to enable the cancellation to be effected or you have not provided that information in good time.
6. HCAA , will not be held liable for any customers’ losses, damages, liability, claims or expenses arising from one of our service provider.
7. After completing the booking process and payment has been processed the customer shall receive, by email, a printable confirmation detailing all relevant information pertaining to the booking concerned.
8. HCAA, reserves the right to change the terms stipulated herein at any time without prior notice. However, the changes to the terms will not affect reservations made prior to the time of affecting any change.
TERMS & CONDTIONS
1. HCAA strive to respond immediately to clients request and guarantee confirmed feedback Within 6 hours period. On the other hand, HCAA will hold the booking as tentative for 3days, while awaiting confirmation from the client.
2. HCAA receives payment on behalf of the hotels, villas, conferencing and apartments. Otherwise, on prior agreement, payment can be paid direct to the service provider.
3. HCAA collects payment for all reservation within a 48 hour period. If payment is not effected within that period the reservation is automatically cancelled. We only accept payments made by credit or debit card. (VISA and MASTER CARDS)
4. HCAA, will act as mediator between the customer and the supplier in any such situation whereby the customer and the supplier cannot agree to a solution whereby poor service has occurred.
